Amazon.com Warehousing and Delivery systems

May 14, 2010

In 1995, Amazon.com sold its first book, which shipped from Jeff Bezos’ garage in Seattle. In 2006, Amazon.com sells a lot more than books and has sites serving seven countries, with 21 fulfillment centers around the globe totaling more than 9 million square feet of warehouse space.

Amazon.com sells lots and lots of stuff. The direct Amazon-to-buyer sales approach is really no different from what happens at most other large, online retailers except for its range of products. You can find beauty supplies, clothing, jewelry, gourmet food, sporting goods, pet supplies, books, CDs, DVDs, computers, furniture, toys, garden supplies, bedding and almost anything else you might want to buy. What makes Amazon a giant is in the details. Besides its tremendous product range, Amazon makes every possible attempt to customize the buyer experience.

Actually, Amazon employs more than 23,400 around the world. Headquartered in Seattle, Washington, USA, and they also have offices, fulfillment centers, customer service centers and software development centers across North America, Latin America, Europe and Asia.

Fulfillment and warehousing

Fulfillment by Amazon (FBA) enables merchants to store inventory and fulfill orders from an Amazon.com fulfillment center.

Amazon offers warehousing and order-fulfillment for third-party sellers including large companies such as Target Corporation. With this innovative program, a third-party seller can send inventory to an Amazon fulfillment center; when customers place orders, Amazon takes care of packing and shipping the products to their buyers. The customers can combine the third-party seller products with Amazon items and receive Super Saving Shipping and other benefits, such as customer service and returns support directly from Amazon.

Fulfillment by Amazon is designed to help the third-party seller operation succeed in fulfillment while they focus on their own business.

It works as you can see here:

Warehousing and Fulfillment centers are located in the following cities, often near airports:

North America:

  • Arizona, USA: Phoenix, Goodyear
  • Delaware, USA: New Castle
  • Indiana, USA: Whitestown and Plainfield
  • Kansas, USA: Coffeyville
  • Kentucky, USA: Campbellsville, Hebron (near Cincinnati International Airport), Lexington, and Louisville
  • Nevada, USA: Fernley and North Las Vegas
  • New Hampshire, USA: Nashua
  • Pennsylvania, USA: Carlisle, Chambersburg, Hazleton, Allentown, and Lewisberry
  • Texas, USA: Dallas/Fort Worth
  • Virginia, USA: Sterling
  • Ontario, Canada: Mississauga (a Canada Post facility)

In March 2009, Amazon announced plans to close three U.S. distribution centers: Red Rock, Nevada; Chambersburg, Pennsylvania; and Munster, Indiana.


  • Bedfordshire, England: Marston Gate, near Brogborough
  • Inverclyde, Scotland: Gourock
  • Fife, Scotland: Glenrothes
  • Swansea, Wales: Crymlyn Burrows near Jersey Marine
  • Loiret, France: Orléans-Boigny (2000)
  • Loiret, France: Orléans-Saran (2007)
  • Hesse, Germany: Bad Hersfeld
  • Saxony, Germany: Leipzig


  • Ichikawa, Chiba, Japan
  • Yachiyo, Chiba, Japan
  • Sakai, Osaka, Japan
  • Guangzhou, China
  • Suzhou, China
  • Beijing, China

Amazon Warehouse equipment and processing

As you can see in this video, Amazon.com combines different warehousing equipment depending on the type of products they have to storage: books, computers, cd’s furniture.

For example: floor storage for a first storage and conventional racking in a second storage, to have the items ready for deliver orders passing first throw the packaging area for being shipping in a last step.

Another example about the Amazon.com uk fulfillment centre.

Distribution Network Design

Shipping & Delivery 

Amazon.com gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for the order. To see the shipping rate information specific to an order’s destination, the customer can check the shipping rates and times specifically of his order and time to delivery.

Amazon works with UPS International post service.

Here is a funny example with a very special delivery directly from amazon to customer:

Sources: www.amazon.con; wikipedia; jpgarcia class notes


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